If you notice fraudulent or discrepant activity on your card, you can report the transaction directly in J.P. Morgan Next from a web browser or mobile app.
When submitting a dispute, you can select one of two dispute types: Fraud or Discrepancy.
The Fraud dispute type should be selected if a charge has been made without your authorization.
The Discrepancy dispute type should be selected if you authorized the transaction but an error occurred (e.g., a cancelled reservation or damaged goods).
Dispute transaction from the mobile app
In the Navigation Bar, tap the Transactions icon
Note: If the Transactions icon is not in your Navigation Bar, tap More, then tap Transactions.
Tap the transaction you want to dispute
Tap the Options icon (three dots in the top right corner of the screen)
Select Dispute transaction
Select a dispute type:
To select the fraud dispute type, tap Fraud
To select the discrepancy dispute type, tap Discrepancy
Note:
If you selected the Fraud dispute type, you must first cancel your card to prevent future fraudulent charges.
To cancel the card, tap Cancel Card and Continue Dispute
To cancel the dispute, tap Cancel dispute
If you selected the Discrepancy dispute type, select the reason for your discrepancy
You can select a reason related to an incorrect or duplicate charge amount, missing or incorrect refund, late or unprovided goods or services, issues with payment methods, quality issues, or for cancelled subscription or trials that continued to charge your card.
Depending on the reason selected, additional details may be required.
Complete dispute
To complete the dispute process, complete all the questions in the form
An investigation will then take place regarding your submitted dispute
A fraud specialist will contact you once a resolution has been made
Dispute transaction from a web browser
In the Navigation Menu, select Transactions
Select the transaction you want to dispute
Select the More (three dots) icon
Select Dispute transaction
Select the dispute type:
Dispute Transaction Charge: you recognize the transaction, but there is something incorrect about it.
Claim Transaction is Fraud: someone has used your card without your knowledge or permission.
Complete the following steps to complete a FRAUD dispute:
Select Start fraud dispute
Answer all Yes/No questions
Enter additional details about the fraud claim
Select Next
Upload any relevant documentation that may help in reviewing the claim
Select Next
If your request was made with a physical card, you can request a new card
Select Next
Review all details of your fraud dispute
Select Submit Dispute
View a confirmation page with details of your dispute submission
To view more information on your new virtual card or physical card order, select View Card Details
To close the page, select Close
An investigation will then take place regarding your submitted dispute
A claims specialist will contact you via email once a resolution has been made
Note: After you complete the fraud dispute, we cancel the card to prevent future fraudulent charges, if the card has not been canceled already. If the dispute is related to a physical card, you can request a new card.
Complete the following steps to dispute a transaction charge:
If you selected the option to Dispute a Transaction charge, select the reason for your discrepancy
You can select a reason related to an incorrect or duplicate charge amount, missing or incorrect refund, late or unprovided goods or services, issues with payment methods, quality issues, or for cancelled subscription or trials that continued to charge your card
Depending on the reason selected, additional details may be required.
Fill out info and select Submit
Once submitted, you should receive an email notification for your claim and potentially be contacted by a claims specialist.
If you have any questions regarding the dispute please contact the claims team at 1-800-895-7074 or [email protected]. Morganchase.com.
View disputed transactions
After a transaction has been disputed, that transaction immediately displays the Disputed tag under the status section of the Transactions page. This identifies that this is a transaction for which a dispute has been created. This tag displays for the transaction until the dispute has been closed
Once a dispute has been closed, it will display the Dispute Won, Dispute Lost, or Cancelled tag, depending on the outcome
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