J.P. Morgan Next

Next User Type: Member (Cardholder), Admin

As a member (cardholder), you can freeze your own cards to prevent any transactions from being made. Admins can freeze any cards for cardholders in their company.

Cards may also be frozen if J.P. Morgan suspects fraudulent activity on your card. In these scenarios, you will not be able to unfreeze the card in the Next platform. Please call servicing to confirm activity on your card. If activity is valid, servicing will assist in unfreezing your card

Other cards may require completing transactions or other actions before they can be unfrozen.

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Open the physical card you want to freeze:

- To view your own physical card:
 - In the Navigation Bar, tap Home
 - Tap your physical card
- To view others' cards (admin):
 - In the Navigation Menu, tap More
 - Tap People
 - Select the cardholder you want to view
 - Tap Wallet
 - Tap the card you want to freeze

Tap the Options (three dots) icon

1. Open the physical card you want to freeze:
 - To view your own physical card:
 - In the Navigation Bar, tap Home
 - Tap your physical card
 - To view others' cards (admin):
 - In the Navigation Menu, tap More
 - Tap People
 - Select the cardholder you want to view
 - Tap Wallet
 - Tap the card you want to freeze
2. Tap the Options (three dots) icon
3. Tap Freeze card

Open the physical card you want to unfreeze:

- To view your own physical card:
 - In the Navigation Bar, tap Home
 - Tap your physical card
- To view others' cards (admin):
 - In the Navigation Menu, tap More
 - Tap People
 - Select the cardholder you want to view
 - Tap Wallet
 - Tap the card you want to unfreeze

1. Open the physical card you want to unfreeze:
 - To view your own physical card:
 - In the Navigation Bar, tap Home
 - Tap your physical card
 - To view others' cards (admin):
 - In the Navigation Menu, tap More
 - Tap People
 - Select the cardholder you want to view
 - Tap Wallet
 - Tap the card you want to unfreeze
2. Tap the Options (three dots) icon
3. Tap Unfreeze card

In the Navigation Menu, select Cards

1. In the Navigation Menu, select Cards
2. Select the card you want to freeze
3. Select Freeze card

1. In the Navigation Menu, select Cards
2. Select the card you want to unfreeze
3. Select Unfreeze card

Learn about freezing physical or virtual cards in Next.

Freeze or unfreeze a card

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Freeze or unfreeze a card

Freeze card from the mobile app

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