Next User Type: All
What is MFA and why is it required?
Multi-Factor Authentication, or MFA, is a security protocol for verifying a person’s identity through the use of multiple credentials while logging in to J.P. Morgan Next. For example, a person inputs their username and password to log in to Next on the web (first credential), then receives a text message on their phone to input a unique code in their browser (second credential).MFA safeguards your company's information and employees by adding an additional layer of protection so that even if credentials are compromised, a malicious actor still cannot log in and wreak havoc on your company in Next.
Currently, all Next users are required to set up MFA in order to access their account.
There are currently two options supported for multi-factor authentication in Next:
SMS/Text MFA — a one-time code is sent to your mobile device as a text message used to log in to Next.
Authenticator app — a separate mobile or web app is used to generate one-time codes used to log in to Next.
Do I have to complete MFA every time I log into Next?
No. If you set the “Remember this browser” setting when logging in, you will only have to MFA once every 180 days. If you are using incognito mode, new devices, or blocking cookies, you will be prompted to MFA more often.
Is there a cost for SMS/Text MFA?
Normal text messaging rates apply when using SMS/Text as the MFA option on your account.
I lost my phone or got a new mobile device. How can I access my Next account?
Your company administrator can reset MFA for you. If unable to get in touch with the Admin, contact J.P. MORGAN Service.
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