Skip to main content

Update denied transactions

Learn how cardholders can update denied transactions so they re-enter the approval flow.

Next User Type: Member (Cardholder)

When a transaction is denied, only the cardholder can re-enter it into the approval flow. To update the transaction, the cardholder can complete the following steps:

Update transaction from a web browser

  1. In the Navigation Menu, select Transactions

  2. Select the denied transaction

  3. Select Try Again

  4. Update the transaction

  5. Select Resubmit

  6. The transaction returns to the approval flow

© 2026 JPMorgan Chase & Co.

Did this answer your question?