Next User Type: All
Every transaction made with a J.P. Morgan Next physical or virtual card includes a status label that displays when using Next in a web browser or the Next mobile app. These statuses provide valuable insights about a transaction and may indicate items that need to be completed by a spender, budget owner, or administrator.
This lesson describes how to find the status of a transaction in a web browser or the Next mobile app and includes a brief description for each transaction status.
Find transaction status from a web browser
Transactions page
In the Navigation Menu, select Transactions
Status labels display in the Status column for each transaction
Status labels in a highlighted color indicate that action is required by the user viewing the transaction
Individual transaction
In the Navigation Menu, select Transactions
Select the transaction you want to view
The transaction status label displays in the Required info section
Find transaction status from the mobile app
In the Next Navigation Bar, tap Transactions
If the Transactions icon is not in your Navigation Bar, tap More, then tap the Transactions link
Status labels display next to each transaction
Status labels in a highlighted color indicate that action is required by the user viewing the transaction
Status definitions
Pending
Transaction charges have not been processed by the merchant. Merchants have six days to pull the funds from your card. If they have not pulled the funds after six days, the transaction will drop. Once the charge is fully processed the status will update.
Incomplete
Transaction is missing required information, such as required fields, transaction category, or receipt attachment.
Spenders can complete the required fields from the transaction panel. Once the required fields have been updated and the transaction has been approved by members of the approval flow, the transaction will be marked as complete.
If the Allow approvers to approve incomplete transactions option is enabled, approvers can approve or deny transactions without completing required fields.
Upcoming approval
Transaction includes all required information, but needs approval from another user or users before it will require approval from you.
If the Allow admins to override approvals option is enabled, admins can skip over other approvals and approve or deny the transaction.
Needs your approval
Transaction includes all required information, but needs your approval. If the Allow people to approve their own transactions option is enabled, you can approve your own transactions if you are part of the approval flow.
Pending approval
Transaction includes all required information and has been approved by you, but needs approval from another user.
Approved
Transaction has been approved by all members of the approval flow.
Denied
Transaction has been denied by a budget owner or admin. They may have determined that it was not a valid business expense, it was added to the wrong budget, or it was categorized incorrectly.
Spenders can make the proper adjustments to the transaction and resubmit for approval.
Complete
All required information, such as custom fields and receipts, has been completed and the transaction has been approved, if necessary.
Reviewed
Transaction has been marked as reviewed in an account that does not have transaction approvals enabled.
Disputed
Transaction has been disputed by a spender for suspected fraudulent or delinquent activity. Once a transaction has been disputed and displays the Disputed label, the transaction cannot be disputed again.
Dispute lost
Transaction went through the dispute review process and was resolved in favor of the merchant. Any applied provisional credits have been reversed.
Dispute won
Transaction went through the dispute review process and was resolved in favor of the spender. Any applied provisional credits remain on the card.
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